FREQUENTLY ASKED QUESTIONS
At Seventh Reign Lux, every product is hand-poured and made to order, just for you. Below, the questions we hear most — answered honestly, the way we'd answer a friend.
1.What is the shelf life of your products?
Our hand-whipped body care is best used within twelve months of purchase. Store your products in a cool, dry place, away from direct sunlight, to preserve texture, scent, and integrity.
2. Are your products vegan and cruelty-free?
Yes. Every Seventh Reign Lux formula is 100% cruelty-free and vegan-friendly. We do not test on animals, and we never will.
3. How long does shipping take?
Every order is hand-poured and made to order. Please allow 5–7 business days for your order to be created, cured, and packaged with care. Once your order ships, you will receive a tracking number to follow it from our studio to your door. Orders do not ship on Saturdays or Sundays.
Complimentary shipping is included on all orders over $75.
4. What about shipping during the warmer months?
Our butter-based products — particularly the Skin Soufflé — are sensitive to heat. We recommend stocking up in cooler months and storing your jars in a cool, dark place, where they will hold their texture for months. If your order arrives warm, place it in the refrigerator for twenty minutes before use to restore the consistency.
For the warmer months, we recommend our Body Frosting and Body Balm (coming soon) — both formulated to thrive in higher temperatures.
5. What is your return and refund policy?
Because every Seventh Reign Lux product is hand-poured in small batches, all sales are final. There is no warehouse of pre-made stock — once your scent is poured, it is poured uniquely for you.
That said, if something is wrong with your order — a leaked bottle, an incorrect scent, a damaged jar — we want to know. Please email us within seven days of delivery, and we will make it right.
glow@seventhreignlux.com
6. What if my order arrives damaged?
Please email us within 48 hours of delivery with photographs or a short video of the affected item. Replacements are reviewed and processed promptly.
7. What if I have allergies or sensitive skin?
We always recommend performing a patch test before full use. The complete ingredient list is available on every product page — please read carefully if you have known sensitivities, and discontinue use if irritation occurs.
8. What is your chargeback policy?
Seventh Reign Lux is an independent, Black woman-owned business. Every chargeback costs us in fees and resources that belong in your next product.
Before disputing a charge, we kindly ask that you reach out to us directly. Whatever the issue, we can almost always resolve it faster than your bank — typically within 24 to 48 hours.
Chargebacks filed in bad faith will be disputed with full documentation, including tracking, delivery confirmation, and order records. We have never had a customer concern we could not resolve through direct communication.
glow@seventhreignlux.com
9. Do you offer wholesale opportunities?
We welcome thoughtful partnerships. Please email us to inquire about wholesale, retail, and collaboration opportunities.
hello@seventhreignlux.com
Still have questions?
We are real people, and we respond within 48 hours. Reach out anytime.
glow@seventhreignlux.com
Pour into yourself. We've got you.
~Kelly, Founder
Seventh Reign Lux Co.