Shipping policy
Shipping Policy
Seventh Reign Lux
At Seventh Reign Lux, every order is handcrafted, packaged, and shipped with care.
We strive to ensure your products arrive safely and in a timely manner. The following outlines our shipping process and policies.
Processing Times
At Seventh Reign Lux, every order is thoughtfully prepared and packaged with care.
Our standard processing time is 7–10 business days, beginning the next business day after your order is placed.
Processing time does not include weekends, holidays, or carrier transit time.
During major sales, restocks, seasonal launches, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will communicate updates when available.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Timeframes
Once your order has been processed and shipped, delivery time depends on your location and the shipping carrier.
Domestic (U.S.) orders: Typically arrive within 3–7 business days after shipment. This is an estimate, not a guaranteed delivery timeframe.
International orders: Delivery times vary by destination, customs processing, and the shipping service selected.
Carrier delays, weather, and other circumstances outside our control may affect delivery times.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight.
From time to time, we may offer free shipping promotions, which will be clearly noted on our website.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with your tracking number.
Please allow the full 7–10 business day processing period before expecting a shipping confirmation.
If your order has not shipped after 10 business days and you have not received an update, please contact support@seventhreignlux.com with your order number so we can assist you.
Incorrect Shipping Information
Please double-check your address before completing your order.
If a package is returned due to an incorrect or incomplete address, or if delivery fails, the customer will be responsible for:
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Return shipping fees, and
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Reshipping fees to resend the package.
Refunds cannot be issued for orders lost or misdelivered due to incorrect shipping information provided by the customer.
Lost or Stolen Packages
Once a package is marked as Delivered by the carrier, Seventh Reign Lux is not responsible for lost, stolen, or misplaced shipments.
If you believe your package was stolen or delivered incorrectly:
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Please contact the carrier directly to file a claim.
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We can provide proof of delivery, carrier contact information, and tracking details to assist your claim.
Order Support
For any questions about your order, please contact us at support@seventhreignlux.com.
Include your order number and full name so we can assist you promptly.
Return Shipping
If a return is approved (see our Return & Refund Policy), customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
International Shipping
We currently offer shipping within the United States and select international regions.
International customers are responsible for any customs fees, import duties, or taxes applied by their country.
Thank You
We deeply appreciate your support of Seventh Reign Lux, where every self-care ritual is treated like royalty.
Your order is more than a purchase — it’s a reflection of self-care, intention, and beauty.