Shipping policy

Shipping Policy

Seventh Reign Lux

(DBA of Thee Selfcare Mom Society LLC)

At Seventh Reign Lux, every order is handcrafted, packaged, and shipped with care.
We strive to ensure your products arrive safely and in a timely manner. The following outlines our shipping process and policies.

Processing Times

All products are handmade in small batches to ensure freshness and quality.
Our standard processing period is 6–7 business days from the day after your order is placed.

While many orders are completed sooner (typically within 1–3 business days), please allow the full processing time, especially during sales or holidays.

  • Processing does not include weekends or holidays.

  • Orders placed during peak seasons, restocks, or promotions may require an additional business day for preparation.

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Timeframes

After your order has been processed and shipped, delivery time depends on your location and the carrier:

  • Domestic (U.S.) orders: typically arrive within 3–7 business days after shipment.

  • International orders: delivery times vary by destination and customs processing.

We partner with trusted carriers such as USPS, FedEx, and DHL to ensure reliable delivery.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order weight.
From time to time, we may offer free shipping promotions, which will be clearly noted on our website.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
If you haven’t received your tracking information within 7 business days after placing your order, please contact support@seventhreignlux.com for assistance.

Incorrect Shipping Information

Please double-check your address before completing your order.
If a package is returned due to an incorrect or incomplete address, or if delivery fails, the customer will be responsible for:

  • Return shipping fees, and

  • Reshipping fees to resend the package.

Refunds cannot be issued for orders lost or misdelivered due to incorrect shipping information provided by the customer.

Lost or Stolen Packages

Once a package is marked as Delivered by the carrier, Seventh Reign Lux is not responsible for lost, stolen, or misplaced shipments.

If you believe your package was stolen or delivered incorrectly:

  • Please contact the carrier directly to file a claim.

  • We can provide proof of delivery, carrier contact information, and tracking details to assist your claim.

Order Support

For any questions about your order, please contact us at support@seventhreignlux.com.
Include your order number and full name so we can assist you promptly.

Return Shipping

If a return is approved (see our Return & Refund Policy), customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

International Shipping

We currently offer shipping within the United States and select international regions.
International customers are responsible for any customs fees, import duties, or taxes applied by their country.

Thank You

We deeply appreciate your support of Seventh Reign Lux, where every self-care ritual is treated like royalty.
Your order is more than a purchase — it’s a reflection of self-care, intention, and beauty.