Shipping Policy
Every Seventh Reign Lux product is hand-poured and made-to-order, just for you. Here's what to expect, and how we'll take care of you. 🦋 MADE WITH LOVE Every order is handcrafted in small batches right here in Cary, NC. No warehouse. No assembly line. Just one woman, one studio, and your scent being made just for you.
Processing Times
Our typical processing period is 5-7 business days. The processing timeframe begins the day after your order is placed. Please allow 5-7 business days for your order to be poured, cured, labeled, and packaged.
Although most orders are fulfilled within 1-3 business days, we ask that you allow the full 5-7 business days to account for processing time.
Please note that business days exclude weekends and holidays.
✅ Following a holiday or major sale event, please allow an extra business day for processing.
✅ We do not ship products on Saturdays or Sundays.
Shipping Carriers & Shipping Window
We partner with trusted carriers such as USPS, FedEx, and DHL to deliver your orders based on your shipping address and location.
Orders typically ship within 5-10 business days. You'll receive a tracking confirmation the moment your order is on its way. Free shipping on orders over $75.
NOTE: If you order multiple products with different cure times, your order ships when ALL items are ready — not in pieces.
Order Support
For questions or concerns about your order, please contact us at support@seventhreignlux.com. To expedite your request, kindly provide your full name and order number in your message.
Incorrect Shipping Information
If your order is returned to Seventh Reign Lux Co. due to an incorrect or incomplete shipping address, or if delivery was unsuccessful, the customer is responsible for covering the return shipping fee along with the reshipping fee.
We are unable to provide refunds for packages that are lost or misdelivered due to incorrect shipping information provided by the customer.
Lost or Stolen Packages
Seventh Reign Lux Co. cannot be held responsible for packages that are marked as delivered but are reported missing. If you suspect your package has been stolen or misplaced, we recommend reaching out directly to the shipping carrier. Upon request, we can provide:
We appreciate your support of Seventh Reign Lux Co. where your self-care routine is treated like royalty.